Zunepass customer service- what a joke… I am a huge fan of the pass and my 4 Zune30 players. Was considering buying the new HD too. In no way I am bashing what MS has accomplished thus far. At the same time it is sad they are not willing to help a two year ZP subscriber (note my play count). I was totally patient with the CSR and tried to work it out.
So here’s my rant.
OK, it took 45 minutes on the phone to get my 4 song credits back from MS CSR after admitting they were at fault in the first 20 minutes into the conversation. what?
I have an email saying that my account resets my free 10 song downloads on the 5th of the month and I had 4 remaining and should use them before I lose them. Great, but the software does not reflect these 4 song credits. So, I gave MS a call on the 4th to see what is going on.
20 minutes into the conversation with CSR and their systems people, they determined there was a glitch and it reset my 10 songs on the 1st of Oct. They said it was a known issue and there have been many calls about missing song credits. (Why did I have to go through 20 minutes of that exercise if it was a known issue?)
CSR replied they have received numerous complaints and could only offer me an apology. I said ok cancel my subscription and she did without a fight. I should be happy she did her job, but now I was livid and escalated it to a manager (10 min on hold).
This in itself is funny. The manager finally caved and gave me some MS points for two songs. And when I use them he will credit me two more songs. He said he will be monitoring my account…. what?
How will MS win against Apple? How many licks to the center of a Tootsie Pop? The world may never know.