Updates to Zune services (troubleshooting, repairs)

[Zunerama Ed.]

This morning, the Zune team launched an updated service.zune.net site for United States and Canadian (English) customers.

The site provides a way to register your Zune player and perform online troubleshooting, as well as other 'self-help' types of functions. 

Some screenshots:

Information on a registered Zune player


Troubleshooting help


Status of a player sent in for servicing

[Trastan]

That's comforting to see, giving a bit more credence to Microsoft's commitment to staying in the hardware business.

[Zunerama Ed.]

Yes, I think you are right about that!

[segadc]

Looks nice!

[Palmer Deville]

How often do you need to dispute your warranty expiration that it requires a link? I've never had to dispute a warranty expiration on any product... But I've read about this more than once with Zune, anyone know the issue? Is it mainly the Woots?

I don't think this is any indication of new hardware commitment, more likely less manpower in the service department. Remember the layoffs...

[tbird]

I don't think this is any indication of new hardware commitment, more likely less manpower in the service department. Remember the layoffs...

Aw, come on Plamer, always trying to rain on the parade!!!

[clubdirthill002]

The stork carrying the Zune is so awesome!

Zune is so much cooler than everyone makes it out to be.

[Palmer Deville]

Aw, come on Plamer, always trying to rain on the parade!!!

Taking the facts vs. the rumors - cutting costs is the simplest answer...   

As a man of science, I have difficulty stretching information to suit my dreams desired conclusion...

[Mockers]

The stork carrying the Zune is so awesome!

LOL. That's the first thing I thought, too, when I saw it. Great minds think alike!